General terms & conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. BY USING THIS WEBSITE, YOU ARE UNCONDITIONALLY AND IRREVOCABLY AGREEING TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, YOU ARE FREE TO CHOOSE NOT TO USE THIS WEBSITE.
Product Specifications and Availability
Cream City Yarn will always exercise all reasonable efforts to provide you with the most complete and accurate information about the products offered for sale through our website, www.creamcityyarn.com (the “Website”). However, pricing, specifications and availability of products, and other information published on the Website are subject to change without notice and display of any product on the Website does not a promise or warranty that such product is available. If an item is determined to be out of stock, or otherwise not available, after you have placed your order, we will notify via the email address provided in your online order. We will also attempt to contact you by telephone if you have provided us with your number so that you can amend your order with respect to the unavailable item. If we do not reach you by the end of the second (2nd) business day following placement of your order, we will remove the unavailable item from your order and process the remainder of your order, if any. If all of the items on your order are unavailable, your order will be deemed canceled at that time. Subject to the foregoing, once placed by you on the Website, your order is final. We will send you an email confirm that your order is ready to ship.
Please note that, when viewing products on the Website, the colors that you actually see on your screen may vary from the colors of available products due to your computer settings and variation in the products. Therefore, we cannot guarantee the color you see on screen is an accurate depiction of the product you will receive.
Use this Website at your own risk. All of the information, products, and services provided on, or through, this Website are provided AS-IS and without any warranty, express or implied, whatsoever, including, without limitation, warranties of fitness for a particular purpose, merchantability, or non-infringement, except to the extent such exclusion of warranty is prohibited by applicable law.
Limitation of Liability
Cream City Yarn assumes no responsibility, nor will be liable, and you agree to hold them harmless from and against, any costs, expenses (including attorneys’ fees), damages, whether direct, indirect, consequential (including, without limitation, for lost profits, lost data, or business interruption), or punitive, caused to any computer, telecommunications equipment, or other property, arising, directly or indirectly, from the use of this Website by you or anyone else. In the event of any dispute between you and Cream City Yarn, or any of its affiliates, arising from this Website, your sole remedy will be to cease using this Website. In the event of any dispute arising from the products or services purchased through this Website, your sole remedy, if any, will be through the manufacturer or to return such product or service, and receive a refund, pursuant to the terms and conditions set forth below.
All sales through this Website are final and shall not be subject to return or refund, except that (1) unused yarn in its original condition may be exchanged within thirty (30) days after purchase; and (2) needles within 24 hours of purchase with absolutely no wear and in the original, undamaged, packaging. All permitted refunds shall be in the form of a credit to the original card used for purchase. Such credit shall be posted once Cream City Yarn has confirmed that the returned item is in returnable condition and notifies you via email. All returned items must be shipped, via USPS Priority Mail, with a tracking number, at the customer’s sole cost and expense, to the following address: Cream City Yarn 15565 W North Ave Brookfield WI 53005
Notice of any return must be sent to Cream City Yarn, along with the applicable tracking number, to [email protected]
Shipping and Rates
We ship via USPS at your cost. Most orders ship the within one-two business days. Holidays and inclement weather may delay your shipment.