Class Policies



  • Cream City Yarn requires all students and teachers to be fully vaccinated against Covid-19. Students will be required to provide a copy of their vaccine card or medical exemption. 
  • Masks will be required to be worn during class, since social distancing cannot be safely maintained.


  • Classes can be purchased online, in store, or over the phone and must be paid for in full. Spots are filled on a first-paid, first-registered basis. 
  • Class size is limited to 6 adults (18 and over), unless indicated in the class description. 
  • Classes with less than 3 registered students may be canceled or rescheduled. Students will be notified a minimum of 3 days before the first class and the class fee will be fully refunded.
  • A wait list will be maintained for any classes that are full in the event of a cancellation. 


  • We have a 14 day cancellation policy for all classes and workshops. We cannot offer refunds on classes or workshops if a student cancels 14 days before the start of the first class. 
  • Missed classes will not be refunded or rescheduled for any class or workshop. 
  • Classes are meant for 1 student only and may not be shared or transferred to another student. 


  • Class registration fees are for instruction. There may be additional fees for class supplies. 
  • While we do not require students to purchase class supplies from Cream City Yarn, we do offer a 10% discount on yarn and needles for students and is limited to 1 class project. 


  • Help is available for quick questions (10 minutes or less) as business permits. For questions that need more assistance, students can come to CCY Lounge on Tuesdays from 2pm - 4pm. 
  • Private tutoring is available and can be scheduled through the shop.  The cost for private tutoring is $45/hour